1. Product Prices
    1. The product prices shall be the prices set out on the website
    2. The Company has the right to change the product prices from time to time at its absolute discretion
    3. The Customer is responsible for the costs of carriage of the products
  2. Delivery
    1. Before submitting your order, please ensure that your name, address, contact details and delivery requirements are correct, as the Company cannot be responsible for any errors, which may result in the late delivery of your product.
    2. Deliveries can only be made whilst stocks are available, and will be made on a Tuesday, Wednesday, Thursday or Friday.
    3. Deliveries can be left in a designated safe space, but once left, Merumhor cannot be held responsible for the products.
    4. Payment for delivery must be made before dispatch.
  3. Amendment or Cancellation of Order
    1. The Company can only cancel an order up and until the point of despatch. If the order has been despatched, the order can no longer be cancelled or amended.
  4. Out of Stock Items
    1. In the rare event that your chosen product is not available we will contact you and offer a refund or an alternative product without any additional charge.
    2. If there is not an alternative product available or you do not wish to accept an alternative product, the Company will issue a refund.
  5. Returns Policy
    1. In the unlikely event that you are dissatisfied with the Company’s products please contact us within 7 days of the delivery of your order.
    2. We cannot accept any returns.
    3. We are unable to issue any refunds if your dog and/or cat does not like the product.
  6. Refunds
    1. Refunds issued by the Company should arrive in your bank account within 2-3 days of the refund being made.
  7. Title and Risk
    1. Risk in products shall pass to you on collection or despatch
    2. Title to products shall not pass to you until the Company receives payment in full for the products
  8. Some of the images on the Website are for illustration purposes only.